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Urban Furniture Outlet Makes Shopping Small a Big Deal

In this blog post, we want to shine a spotlight on one of the incredible merchants we partner with. Today we’re showcasing Urban Furniture Outlet because we believe they’re the epitome of what it means to be an honest all-American small business.

Urban Furniture Outlet is a family-owned company that provides factory-direct furniture prices to consumers in the New Castle and Dover markets in Delaware. Unlike two-thirds of family-owned businesses nationwide, Urban Furniture Outlet survived the transition from a first-generation furniture store to a second. Not only did it survive, it thrived. A combination of low prices, great customer service and flexible purchase options allow the store to expand its footprint.

Richard Urban founded the company in 1990, and his goal was to sell quality furniture at affordable prices to families in his community. Urban Furniture Outlet is now operated by Richard’s son, Nicholas, but the goal remains the same. Nicholas is passionate about the business, having worked the floor since he was 15 years old. It is his dream to someday be able to pass the business along to his own children.

In order to achieve this goal, Richard knew he had to provide some kind of leasing option to his customers. Many people don’t pay cash for furniture, so they need flexible purchase options to bring the merchandise home. Working with Acima to offer no-credit-needed lease-to-own allows consumers to get an instant approval decision, and it gives them a same-day option for taking home their merchandise.

This partnership has been positive for Urban Furniture Outlet. Customers have commented on the speed of the application process. Because Acima offers a mobile application and Text to Apply, applications can be submitted via mobile devices. “They can get approval in few minutes,” Urban said. “We can get the sales order and contract completed in 10-15 minutes, tops. That’s pretty darn quick.”

We are so proud to work with Urban Furniture Outlet and thousands of other merchants just like them all over the country. In fact, as of 2016 there were 28 million American small businesses, which accounted for 54% of all U.S. sales. Big corporations get a lot of buzz, but we would much rather partner with hardworking family businesses like Urban Furniture Outlet any day.