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Frequently Asked Questions.

The initial payment is your first payment towards your lease! It is deducted from your total lease amount and is required to be made before you receive the merchandise. This amount varies by participating merchant location and category but is generally between $0 to $70.

Your renewal payments are based on the value of the merchandise you select and the cost of lease services. Once you pick out the merchandise, we will create a lease agreement based on the value of the leasable items. You can review your renewal payment amounts and renewal frequency prior to signing the lease agreement.

The due dates of your renewal payments are based on the pay dates you enter on your application. After you make your first renewal payment, you’re able to change your payment frequency if needed. Your regularly scheduled renewal payments will not purchase the property in 90 days. Call or chat with our helpful customer service to exercise a 90-day purchase option.

Most lease renewal payments are made automatically by ACH, which automatically processes from your bank account. You can also use a credit, debit card or most pre-paid cards to make payments and have those payments set up to process automatically as well. We accept Mastercard, Visa and Discover.

Alternatively, you can make payments in the mobile app, logging into your online account, or over the phone by calling customer service at (801) 297-1982.

Depending on your lease agreement, you may be able to make cash payments at popular retailers, such as: CVS®, Dollar General®, Family Dollar® and 7-Eleven® using your VanillaDirect Pay™ barcode for a $1.50 transaction fee. If this option is available to you, the barcode can be accessed by logging into your online account.

Contact us at least three business days before your payment is set to process, and we’ll help you out! This goes for any payments, whether it’s an automatic payment, a one-time payment, or even a final purchase payment—we always need notice of at least three business days. Once your payment starts processing, we will be unable to make any changes to it.

Acima does not automatically send billing statements either by email or physical mail. You can check your current purchase amount at any time by signing into the mobile app or your online account. You can also contact our customer service department at (801) 297-1982 for current information about your lease.

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(801) 297-1982

Mon-Fri: 6:00am–7:00pm MT
Sat: 7:00am–4:00pm MT

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Merchant partners can contact us at (801) 297-1984 or

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